This credit card was an absolute disaster for me. From the moment of applying to trying to cancel the card, everything was a major hassle. I needed a credit card as I was travelling overseas for hotel bookings, and after shopping around, this card seemed to be very competitive. An early warning sign was the application process. Long story short, I ended up having to fax documents because Mebank emailing and online services are just not reliable. I applied for a credit limit of $5,000 as credit providers often knock back small limits since they make no money off them, however my request was ignored and I received just a $1,500 limit, which whilst not an issue was perplexing. This is where my real problems started. Once I arrived overseas, my pin code didn't work. I tried to access my account overseas to fix the issue, my Customer ID (which I had in writing from Mebank) and my date of birth (which I obviously know pretty well) would not work as credentials to log in. Upon returning home, and speaking with phone support, the 'incorrect credentials' I used overseas to try log into my account matched their records, perplexing to say the least. I tried to call overseas support, natually because my credentials were incorrect, I could not get past the voice prompter. Upon trying to cancel my account, the phone operator closed my account without even explaining that I could now not pay my balance off with a cheque, instead I had to now go back to my other bank and set up BPAY for just one transaction, so another hour of my life to go to the bank to arrange this my account was in view only mode as I have no other use for BPAY. The phone operator said I would receive an email instantly advising that the credit card and account are closed. That was three days ago, still waiting. Before closing my account, whilst I could see my amount owing, I was not able to actually view the transactions as they were 'not available', therefore I have no way of reviewing if the charges are legitimate. Thanks, but next time I need a credit card I might go elsewhere.
Does not recommend this card