HSBC Platinum Qantas Credit Card

Showing 9 questions

1. 

   Eugene Partsi

   June 11th, 2013 at 9:58am

   Hi Kalianna, I think your reply dated 11/06 is incorrect. I've checked your site page on complimentary insurance ( which I should have done before asking my question - sorry about it ), and the answer is no. To be sure I visited HSBC site and found terms and conditions there - insurance clearly only covers cardholder.
• 

  Kalianna

  June 11th, 2013 at 3:17pm

  Hi again Eugene, spouses and dependants travelling with you are covered under this policy. PP.32-33 of the policy document (Part B - international travel insurance 'Who is Covered?') clearly states that spouses are covered under this policy provided the ticket was purchased with the card (purchasing the ticket on the card is a requirement to activate cover for yourself anyway). Please see the following extract from the policy document: " If the cardholder has paid for their overseas return travel ticket as outlined above, this cover extends to the cardholder’s spouse and their dependent children provided they have also had their overseas return travel tickets paid for in the above manner, and the spouse and/or dependent children are travelling with the cardholder for the entire journey." It is very rare that this is not the case, but there may be times when a spouse is not covered (i.e if the ticket had not been purchased with the card). This is why it's so important to check out terms and conditions thoroughly, and it's not always easy to find what you're looking for straight away. For your convenience I've included a link to the policy document here - If you have any further questions feel free to ask us to look into them for you. Cheers, Kalianna
2. 

   Eugene

   June 9th, 2013 at 8:05pm

   If I pay for an overseas flight for me and my wife using this card, would we both be covered by travel insurance
• 

  Kalianna

  June 11th, 2013 at 8:44am

  Hi Eugene, most policies do cover the spouse. To read more about free travel insurance with credit cards, make sure you visit our page on complimentary travel insurance. It gives you key information and a comparison of what the major providers offer.
3. 

   James

   May 25th, 2013 at 10:39am

   If the balance I want to transfer is from a woolworths Qantas credit card, is this still fine ?
• 

  Kalianna

  May 26th, 2013 at 6:30pm

  Hi James, unfortunately HSBC underwrites the credit cards for Woolworths, so you'd have to look at other non-HSBC options we're afraid. To understand more about the underwriting relationship, have a look at our useful table under the section 'which banks can't I do a balance transfer to'. It shows you which banks have relationships where you won't get the promotional balance transfer rate. Good luck!
4. 

   Tom

   May 22nd, 2013 at 2:16pm

   I recently got this card and there seems to be a security flaw whereby at POS transactions you don't have to enter a PIN number. I've tried to activate the card as PIN only, but HSBC tell me that it's not a feature and I'll just have to sign at POS. Can you shed any light on this? Seems like a bit of an issue if my card gets lost or stolen...
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  Kalianna

  May 23rd, 2013 at 8:22am

  Hi Tom - we're unaware of this particular issue with HSBC credit cards, but in general just because a card is activated for chip and pin doesn't mean there will never be a signature as there are still places in the world which don't have chip and pin technology and you have to sign. It shouldn't mean that the pin doesn't function. Having said that, it would be rare that a point of sale transaction in Australia today didn't allow you to use a pin unless it was a 'tap and go'. Where did the salesperson require a signature? Has it happened at multiple places? If you want to send us an e-mail please do: editor@creditworld.com.au We need to follow this up with a little bit of investigation with the banks and will get back to you with another reply shortly. Thanks!
5. 

   Peter

   May 15th, 2013 at 10:35am

   Hi, I have a Woolworths QANTAS mastercard which is issued through HSBC Bank. Will I still be eligible for the 20,000 Frequent Flyer points if I apply for this card?
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  Tom

  May 22nd, 2013 at 12:08pm

  Hi Peter, sorry for the delay in getting a response to you. You cannot transfer a balance to this product from your Woolworths card, but you can apply for it separately as a new customer of HSBC.
6. 

   Leigh Page

   May 11th, 2013 at 8:30pm

   I am interested in applying for this card. I am already a member of QANTAS FF program - will I still receive the 20000 bonus points? I do not have QANTAS club membership will I still be able to use the complimentary visits to the QANTAS club lounge?
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  Tom

  May 13th, 2013 at 8:23am

  Hi Leigh, yes you will earn the points if you don't have an existing HSBC Platinum Qantas card. You don't need the membership of Qantas club to use the visits, they're an added privilege of the credit card.
7. 

   zoe minns

   April 26th, 2013 at 12:22pm

   Can you pay bills on this card (ie water, phone, gas etc) and still earn points as you can on the woolworths credit card?
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  Roland

  April 26th, 2013 at 4:09pm

  Hi Zoe, I checked the HSBC site and there is nothing to say you cannot. It does say you cannot earn points by paying through BPAY and for paying any government fees or charges. Utilities are not mentioned. The Woolworths card is underwritten by HSBC, so may be the same on the bill payments.
8. 

   Ian

   March 17th, 2013 at 6:36pm

   Is HSBC reward card l linked with Woolworth fr fly
• 

  Roland

  March 18th, 2013 at 9:18am

  Hi Ian, if you are asking whether this card is linked to the Qantas Frequent Flyer program, yes it is. We can also confirm that HSBC is the underwriter for Woolworths credit cards, so HSBC provides the credit for those. Hope that helps!
9. 

   Roland

   February 1st, 2013 at 5:17pm

   Hi Jeremy, you can have one additional card holder free on HSBC Qantas, but will have to pay for additional members. You will need to confirm that charge with HSBC.